Claims Support Center
Protecting What Matters Most — Even When Life Happens
Contact EIS First
Our team will help you document the loss, contact your carrier, and guide you through the process to ensure nothing is missed.
We’ll advocate for you from start to finish, keeping your best interests first.
File Directly with Your Carrier
If you prefer, you can file your claim directly with your carrier and then notify us.
We’ll still track your claim, follow up with the adjuster, and make sure your coverage responds as expected.
Business & Contractor Claims
If you’re a roofing, framing, demolition, metal building, or asphalt contractor, here’s how to report a claim correctly:
Steps to Take
- Secure the area to prevent additional damage or injury.
- Take clear photos or videos of the site.
- Gather key details such as:
- Date, time, and location of the incident
- Description of what happened
- Equipment or parties involved
Once you’ve documented the loss, contact our claims team for next steps. We’ll communicate directly with your carrier to ensure a fast and accurate resolution.
Personal Insurance Claims
If your home, vehicle, or property has been damaged, follow these steps to begin your claim:
What to Do
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Ensure everyone is safe.
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Document the damage with clear photos or video.
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Protect your property from further loss (cover roof openings, board windows, etc.).
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Contact Eastman before filing directly with your carrier.
Our team will help you avoid common delays and ensure your claim is processed correctly.
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File with Your Carrier
If you’ve already spoken with our team and need to reach your carrier directly, use the contact information below.
We recommend calling us first so we can assist with documentation and follow-up.
| Carrier | Claims Phone | File Online |
|---|---|---|
| Safeco | (800) 332-3226 | File Online |
| Travelers | (800) 252-4633 | File Online |
| The Hartford | (800) 327-3636 | File Online |
| Progressive | (800) 776-4737 | File Online |
| Liberty Mutual | (844) 825-2467 | File Online |
| Nationwide | (877) 669-6877 | File Online |
| Chubb | (800) 252-4670 | File Online |
| CNA Insurance | (877) 262-2727 | File Online |
| Markel | (800) 362-7535 | File Online |
What Happens After You File
Step 1: Acknowledgment
Your carrier or our team will confirm receipt of your claim within 24 hours.
Step 2: Assignment
A claims adjuster will be assigned to your case and will outline next steps.
Step 3: Investigation
We’ll help you gather estimates, documentation, requested by the carrier.
Step 4: Resolution
Once verified, payment is issued or repairs are scheduled. We monitor your claim from start to finish.
Why Contact EIS-Texas First
Most claim delays happen because of incomplete information or unclear communication.
When you call us first, we make sure:
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Your claim is filed correctly
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You understand every step of the process
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You have an advocate working with your carrier
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Coverage responds exactly as intended
“When life throws a curveball, we catch it — and help you recover stronger.”
— Shane Eastman, Founder
Helpful Forms & Resources
Download and complete any form you may need, then email it to claims@EIS-Texas.com for quick processing.
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Vehicle Accident Report
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Property Loss Report
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Claim Checklist (PDF)
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Workers’ Compensation First Report of Injury
Need a specific form? Contact us, and we’ll send it directly to your inbox.
Prevent the Next Loss
At EIS-Texas, we don’t just respond to claims — we help you prevent them.
Ask about our Risk Management Consulting and Safety Review Programs for contractors and business owners.
Need Claim Assistance Now?
Call / Text: (972) 715-5191
Email: claims@EIS-Texas.com
Online Form: Start My Claim
If you experience a loss after business hours, file directly with your carrier and leave us a message — we’ll follow up the next business day.
Frequently Asked Questions
When you partner with EIS-Texas, you gain more than an insurance policy — you gain a team dedicated to protecting what matters most.
From claim to completion, we’re here to serve with honesty, integrity, and care.